jilivo Frequently Asked Questions

jilivo requires a valid government-issued photo ID for KYC verification — your National ID card (NID), passport, or birth certificate are all accepted. You will also need to submit proof of your payment method, such as a screenshot confirming your bKash or Nagad account is registered in your name. KYC is required before your first withdrawal is processed and typically takes 24 to 48 hours to complete.

The minimum age to register and play on jilivo is 18 years old. This is a strict policy and jilivo enforces age verification during registration and as part of the KYC process. Any account found to belong to a person under 18 will be immediately suspended and permanently closed, and any balance held will be returned to the verified payment source.

To reset your jilivo password, click the "Forgot Password" link on the login page and enter the mobile number or email address registered to your account. You will receive a one-time code via SMS or email. Enter the code on the reset page, choose a new strong password, and confirm it. If you do not receive the reset code within five minutes, check your spam folder or contact jilivo support via live chat.

No — jilivo strictly permits one account per person, per household, and per device. Duplicate accounts are detected automatically and will be suspended. Any bonuses claimed across multiple accounts will be voided. If you have accidentally created a duplicate account, contact jilivo support immediately to have the duplicate closed without penalty to your primary account.

To deposit via bKash on jilivo, log in to your account, navigate to the Deposit section, and select bKash as your payment method. Enter the amount you wish to deposit, confirm the jilivo merchant number displayed on screen, and complete the payment from your bKash app or by dialling *247#. The transaction reference number should be entered in the confirmation field on the jilivo deposit page. bKash deposits are credited to your jilivo wallet within five to fifteen minutes in most cases.

Nagad deposits on jilivo are processed instantly in most cases and credited to your account within five to ten minutes. If your deposit has not appeared after fifteen minutes, check that the transaction was marked as successful in your Nagad app and that you entered the correct jilivo merchant reference. If the issue persists, contact jilivo support with your Nagad transaction ID and our team will resolve it within one hour.

The minimum deposit amount on jilivo is ৳200 for mobile financial services including bKash, Nagad, Rocket, and Upay. For local bank transfers via banks such as Dutch-Bangla Bank, BRAC Bank, Islami Bank, and Sonali Bank, the minimum deposit is ৳500. There is no maximum deposit limit set by jilivo, though individual payment providers may apply their own transaction limits.

The minimum withdrawal amount on jilivo is ৳500 for all payment methods including bKash, Nagad, Rocket, and bank transfer. Withdrawals below this threshold will not be processed. There is no fee charged by jilivo on standard withdrawals, though your payment provider may apply its own transaction fees for incoming transfers. Always withdraw to the same account you used to deposit to avoid delays.

Most jilivo withdrawals via bKash, Nagad, and Rocket are processed within one to three hours once your account is fully verified. During peak periods, processing may take up to 24 hours. Bank transfers to Dutch-Bangla Bank, BRAC Bank, City Bank, or Islami Bank typically take one to two business days. Withdrawals requested after 10 PM Bangladesh Standard Time may be processed the following morning.

jilivo does not charge any platform fee on deposits or withdrawals. However, mobile financial service providers such as bKash, Nagad, and Rocket apply their own standard transaction fees when you send or receive money, which are outside jilivo's control. Bank transfers may also incur fees set by your bank. We recommend checking your provider's current fee schedule before initiating a transaction.

jilivo offers a full range of cricket betting markets for BPL (Bangladesh Premier League), IPL, T20 World Cup, and international Bangladesh Tigers matches. To place a bet, navigate to the Cricket section from the top menu, select the match you want to bet on, choose your market (match winner, top batsman, total runs, over/under, and more), enter your stake in ৳, and confirm. Markets open several days before the match and live in-play betting is available once the game begins.

jilivo offers an extensive game library covering live dealer casino games, slots, table games, and specialty titles. Live dealer games include baccarat, roulette, blackjack, Dragon Tiger, and Andar Bahar, powered by providers such as Evolution Gaming, Ezugi, and Pragmatic Play Live. The slots library includes hundreds of titles from Pragmatic Play, NetEnt, and Microgaming. Table games including Single Deck Blackjack and Dragon Gate are also available.

Yes — jilivo is fully optimised for mobile play on both Android and iOS devices without requiring any app download. The jilivo platform runs directly in your mobile browser and supports all major games including live casino, slots, and sports betting. The mobile experience is designed specifically for players in Bangladesh, with low data consumption modes and support for bKash and Nagad payments directly from the mobile browser.

Return to Player (RTP) varies by slot title on jilivo but most games from our licensed providers — Pragmatic Play, NetEnt, and Microgaming — carry an RTP between 94% and 97%. RTP is a statistical measure of what a game pays back over millions of spins; it does not guarantee individual session results. The RTP for each game is displayed in the game's information panel before you start playing.

All games on jilivo are supplied by licensed third-party software providers whose Random Number Generators (RNGs) are independently tested and certified for fairness. Providers including Evolution Gaming, Pragmatic Play, NetEnt, and Microgaming hold certifications from internationally recognised testing laboratories. jilivo does not modify game outcomes in any way — all results are determined entirely by the certified software running on the provider's servers.

jilivo offers a welcome bonus to newly registered and verified players on their first deposit. The specific bonus amount and terms — including minimum deposit threshold, bonus percentage, and eligible games — are displayed on the Promotions page at the time of your first deposit. Bonuses are credited to your account automatically once the qualifying deposit is confirmed. Always read the full bonus terms before claiming, as wagering requirements apply.

Wagering requirements on jilivo bonuses specify how many times you must wager the bonus amount (or bonus plus deposit, depending on the offer) before any winnings derived from the bonus can be withdrawn. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place a total of ৳20,000 in qualifying bets before the bonus balance becomes withdrawable. Different games may contribute different percentages toward the wagering requirement — slots typically contribute 100%, while live table games may contribute less.

Yes — jilivo supports Rocket (Dutch-Bangla Bank Mobile Banking) for both deposits and withdrawals. The process is the same as bKash and Nagad: navigate to the Cashier section, select Rocket, enter the amount and your Rocket account number, and confirm the transaction. Rocket withdrawals are typically processed within one to three hours. Your Rocket account must be registered in your own name to match your jilivo KYC records.

To opt out of jilivo promotional communications, log in to your account and navigate to Account Settings, then select Communication Preferences. Uncheck the channels you no longer wish to receive — email, SMS, or both — and save your changes. Alternatively, contact jilivo support via live chat and request removal from all marketing lists. Opt-out requests are processed within 24 hours. Note that transactional messages such as deposit confirmations and security alerts cannot be disabled.

jilivo uses SSL/TLS encryption on all data transmitted between your device and our platform, which means your personal details, banking information, and gaming activity are protected from interception. Player funds are held in segregated accounts, and all financial transactions are processed through verified payment partners including bKash, Nagad, and major Bangladeshi banks. Our platform undergoes regular security assessments to identify and address potential vulnerabilities.

To set a deposit limit on jilivo, log in and go to Account Settings, then select the Responsible Gaming section. You can set a daily, weekly, or monthly deposit cap in Bangladeshi Taka. A reduction in your limit takes effect immediately. An increase to an existing limit is subject to a mandatory 24-hour review period to prevent impulsive decisions. You can also contact jilivo support via live chat to have a limit set on your behalf within one hour.

To self-exclude from jilivo, contact our support team via live chat and request a self-exclusion. You can choose a period of 1 month, 3 months, 6 months, or a permanent exclusion with no reinstatement. Self-exclusion is applied to your account within one hour of your request. During the exclusion period, your account access is suspended, all marketing is stopped, and any pending bonuses are cancelled. Permanent self-exclusions are never reversed.

If you feel that gambling is no longer just entertainment and is affecting your finances, relationships, or mental wellbeing, contact jilivo's support team immediately via live chat or by emailing [email protected]. Our team can activate a deposit limit, time-out, or self-exclusion on the spot, at any time of day or night in Bangladesh Standard Time. You do not need to be in crisis to ask for help — reaching out early is always the right decision.

jilivo customer support is available 24 hours a day, 7 days a week, staffed in Bangladesh Standard Time (BST, UTC+6). The fastest way to reach us is via the live chat function available directly within the platform. You can also contact us by email at [email protected]. Our team responds to live chat queries within minutes and to email queries within a few hours. Support is available in English.