This Privacy Policy explains what personal data jilivo collects from players, how we use and protect it, who we share it with, and what rights you have over your own information. Your privacy is a priority, not an afterthought.
Six commitments that define how jilivo approaches player data — before you read the full policy text below.
jilivo only collects personal data that is strictly necessary for account registration, identity verification, payment processing, and regulatory compliance. We do not collect data speculatively or for purposes unrelated to operating a safe and reliable gaming platform for Bangladesh players.
All data transmitted between your device and the jilivo platform is protected by SSL/TLS encryption. Sensitive fields including passwords and payment details are stored using industry-standard hashing and encryption protocols. Our infrastructure is reviewed regularly to maintain security standards appropriate for a financial services environment.
jilivo does not sell, rent, or trade your personal data to any third party for their commercial gain. Data is shared only with service providers who directly support the operation of the platform — such as payment processors, identity verification partners, and customer support tools — and only under strict confidentiality obligations.
You have the right to access, correct, and request deletion of the personal data jilivo holds about you. Requests are handled by our support team and processed within a reasonable timeframe. Certain data may be retained for legally required periods even following account closure or a deletion request.
This Privacy Policy states clearly every category of data we collect, every purpose for which it is used, every party with whom it may be shared, and every retention period that applies. There are no hidden data uses at jilivo. If our practices change, we will update this policy and notify registered players.
jilivo is built for the Bangladesh market. The data we collect reflects the requirements of operating an online gaming platform serving players in cities including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and Barisal. Local payment data from bKash, Nagad, Rocket, and Upay is handled with the same level of care as all other financial information.
jilivo is an online casino and sports betting platform operating at jilivo.today, built specifically for the Bangladesh market. In the context of this Privacy Policy, " jilivo", "we", "us", and "our" refer to the jilivo platform and the entity responsible for operating it. We act as the data controller in respect of the personal data you provide to us or that we collect about you through your use of the platform. If you have any questions about how we process your data, our support team is available 24/7 via live chat or by email at [email protected].
jilivo collects personal data across several categories depending on the nature of your interaction with the platform. The table below summarises the categories of data we collect and the context in which each category arises.
| Data Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, nationality, gender | Registration and KYC verification |
| Contact Data | Email address, mobile number, city of residence (e.g., Dhaka, Chittagong) | Registration and account updates |
| Identity Document Data | National ID number, passport number, document scans or photographs | KYC verification process |
| Financial Data | bKash/Nagad/Rocket account references, bank account details, transaction history, deposit and withdrawal amounts in ৳ | Deposits, withdrawals, and payment processing |
| Gaming Activity Data | Wager amounts, game history, bet types, win/loss records, session durations | Platform use — automatically recorded |
| Technical Data | IP address, device type, browser type and version, operating system, screen resolution | Platform access — automatically collected |
| Usage Data | Pages visited, features used, navigation paths, session timestamps, click behaviour | Platform use — automatically recorded via cookies |
| Communications Data | Live chat transcripts, support email exchanges, complaint records | Customer support interactions |
| Marketing Preference Data | Opted-in promotional channels, bonus preferences, communication frequency settings | Account settings and promotional opt-ins |
We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data for identification purposes beyond what is required for standard age and identity verification.
The majority of personal data jilivo holds is provided directly by you during the registration process, during KYC verification, when making deposits or withdrawals, when contacting customer support, or when responding to promotions and surveys. You are not obliged to provide this data, but failure to provide information required for registration, verification, or payment processing will prevent us from opening or maintaining your Account.
When you access the jilivo platform, certain technical and usage data is collected automatically through server logs, cookies, and similar tracking technologies. This includes your IP address, device identifiers, browser characteristics, and a record of your navigation activity on the platform. This data is used primarily for security monitoring, fraud prevention, platform performance analysis, and improving the user experience.
jilivo may receive personal data about you from third-party service providers in the following contexts: identity and age verification agencies that confirm your KYC documents; payment processors and mobile financial service providers such as bKash, Nagad, and Rocket that confirm transaction status; fraud detection services that flag suspicious activity patterns associated with your profile; and analytics providers that supply aggregated platform performance data.
jilivo uses the personal data we collect for the following purposes:
jilivo processes personal data on the following legal bases depending on the purpose of processing:
jilivo shares personal data with third-party service providers who process data on our behalf to support the operation of the platform. These providers include identity and age verification agencies, payment processors (including mobile financial service providers such as bKash, Nagad, Rocket, and Upay, as well as banking partners including Dutch-Bangla Bank, BRAC Bank, and Islami Bank), fraud detection and security services, customer support software providers, and cloud infrastructure providers. All third-party service providers are bound by data processing agreements and are prohibited from using your data for any purpose other than the service they provide to jilivo.
The casino games and live dealer products available on jilivo are powered by licensed third-party game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive certain technical data — such as session identifiers and game round data — necessary to deliver and settle game outcomes. They do not receive your full identity profile, contact details, or financial data unless specifically required for the delivery of a regulated gaming service.
jilivo may disclose personal data to law enforcement agencies, regulatory bodies, or other public authorities where we are legally required to do so or where disclosure is necessary to prevent, detect, or prosecute criminal activity including fraud, money laundering, or match-fixing. Such disclosures are made only to the extent required by law and are not within jilivo's discretion to withhold where a lawful obligation exists.
jilivo does not sell, rent, auction, or otherwise transfer your personal data to any third party for that party's own commercial use. Any data shared with partners is shared solely to enable the delivery of services to you as a jilivo player, and all such sharing is governed by confidentiality and data processing agreements.
jilivo uses cookies and similar tracking technologies on the platform. The primary categories of cookies in use are:
You can manage non-essential cookies through your browser settings. Most modern browsers allow you to view, block, or delete cookies through their privacy or settings menus. Please note that disabling certain cookies may affect the functionality of the jilivo platform — in particular, disabling strictly necessary cookies may prevent you from logging in or completing transactions.
jilivo retains personal data only for as long as is necessary for the purposes for which it was collected, subject to any longer retention periods required by law. The general retention periods applied by jilivo are as follows:
When data is no longer required and no legal retention obligation applies, jilivo will securely delete or anonymise it in a manner that prevents reconstruction of the original personal data.
jilivo implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include SSL/TLS encryption for all data in transit between your device and the platform; encryption at rest for sensitive data fields including payment references and identity document data; role-based access controls ensuring that only authorised jilivo personnel can access player data in the course of their specific duties; regular security assessments and penetration testing of the platform infrastructure; and security incident response procedures to ensure rapid detection and containment of any data breach.
While jilivo takes all reasonable steps to protect your data, no platform operating over the internet can guarantee absolute security. You also play a role in keeping your Account secure by choosing a strong, unique password, enabling any two-factor authentication features available on your Account, and reporting any suspected unauthorised access to our support team immediately.
As a jilivo player, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, contact our support team via live chat or at [email protected].
You have the right to request a copy of the personal data jilivo holds about you, along with information about how it is being used and with whom it has been shared.
You have the right to request correction of inaccurate or incomplete personal data. Corrections to core identity data may require supporting documentation.
You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected and no legal retention obligation requires us to keep it.
You may ask jilivo to pause processing of your data in certain circumstances — for example, while a data accuracy dispute is being resolved or while an objection to processing is under review.
You have the right to object to processing of your data based on legitimate interests, including direct marketing. Where you object to marketing, we will cease that processing immediately.
Where processing is based on your consent or on contract performance, you may request that jilivo provide your data in a structured, commonly used, machine-readable format.
jilivo will respond to all data rights requests within thirty (30) days of receipt. We may request proof of identity before processing a request to ensure that data is not disclosed to or acted upon by an unauthorised person. In complex cases, the response period may be extended by a further two months, in which case we will notify you of the extension and the reason for it.
The jilivo platform is strictly intended for individuals who are 18 years of age or older. jilivo does not knowingly collect personal data from anyone under the age of 18. If we become aware that an Account has been registered by or on behalf of a person under 18, we will immediately suspend the Account, initiate the closure process, and delete the personal data associated with the minor as soon as is practicable, subject to any legal retention requirements.
If you are a parent or guardian and you believe that your child has registered on the jilivo platform, please contact us immediately at [email protected] so that we can investigate and take appropriate action. jilivo operates an age verification process at registration and during KYC to minimise the risk of underage access.
jilivo may update this Privacy Policy from time to time to reflect changes in our data practices, the services we offer, or applicable legal requirements. When we make material changes to this policy — for example, changes to the categories of data we collect, the purposes for which we use it, or the parties with whom we share it — we will notify you by email to your registered address and by posting a prominent notice on the platform at least fourteen (14) days before the changes take effect.
We encourage you to review this Privacy Policy periodically. Continued use of the jilivo platform after the effective date of any revised policy constitutes your acknowledgement of the updated terms. The "Last Updated" date at the top of this document will always reflect the most recent revision.
If you have any questions, concerns, or complaints about this Privacy Policy or the way jilivo handles your personal data, or if you wish to exercise any of the rights described in Section 10, please contact us using the following details:
We will acknowledge all privacy-related requests within 48 hours of receipt during BST business hours and will aim to provide a full response within thirty (30) days. For requests that are unusually complex or numerous, we may extend this period by up to a further two months, in which case we will inform you promptly and explain the reason for the delay.
For further information about your rights under applicable data protection principles, or if you are unsatisfied with our response to a complaint, you may seek independent advice or contact the relevant consumer protection or data authority in your jurisdiction.
This Privacy Policy should be read together with jilivo's Terms & Conditions and Responsible Gaming policy, both of which form part of the overall agreement between you and jilivo.
Now that you understand how jilivo protects your data, discover everything our platform has to offer — from live cricket betting to premium slots and live dealer games.