At jilivo, gaming is entertainment — not a means of income or a way to solve financial problems. This page outlines the tools, resources, and commitments we have in place to help every Bangladesh player stay in control and enjoy a safe gaming experience.
jilivo is committed to providing a gaming environment where players are informed, empowered, and protected. These six principles underpin every responsible gaming decision we make.
jilivo enforces a minimum age requirement of 18 years for all players. Every account undergoes an age verification check during registration and a full KYC review before any withdrawal is processed. Underage gambling is illegal and harmful — jilivo has zero tolerance for it, and any account found to belong to a person under 18 will be closed immediately.
Every jilivo account comes with a built-in deposit limit tool. Players can set daily, weekly, or monthly deposit caps in Bangladeshi Taka (৳) at any time from their account settings. A limit reduction takes effect immediately; a limit increase is subject to a mandatory cooling-off period to ensure the decision is considered rather than impulsive.
Players who feel that gambling is becoming a problem can request a self-exclusion at any time. jilivo offers short-term exclusions of 1, 3, or 6 months, as well as permanent self-exclusion with no reinstatement option. During any exclusion period, access to the account is suspended and all marketing communications are stopped immediately.
The jilivo platform allows players to set session time limits and request cooling-off periods lasting from 24 hours up to 6 weeks. When a session limit is reached, the player is automatically logged out and notified. Time-out requests submitted via the support team are acted upon within one hour of receipt, regardless of time of day.
jilivo sends in-session reality check notifications that remind players how long they have been playing and their net session result. Our platform also monitors gaming patterns in the background and may proactively reach out to players whose activity indicates signs of distress — such as extended sessions, rapidly increasing bet sizes, or repeated failed withdrawal reversals.
Our responsible gaming support team is available 24 hours a day, 7 days a week, staffed in Bangladesh Standard Time (BST, UTC+6). If you are concerned about your own gambling or that of someone you know, our team can assist with activating any account restriction, provide information on local support resources, and guide you through the self-exclusion process.
jilivo provides a comprehensive set of account-level tools that you can activate at any time — no waiting, no complicated process. Each tool is designed to give you control over your gaming activity before it becomes a concern rather than after.
Set the maximum amount you can deposit in a given time period. Available as daily, weekly, or monthly caps. Reductions apply instantly; increases require a 24-hour review period.
Cap the maximum stake per bet or per session across all games. Useful for players who want to extend their entertainment time and avoid placing bets that are disproportionate to their bankroll.
Define a maximum continuous play duration per session. When the limit is reached you are logged out automatically. You can also set a daily time budget across all sessions.
Take a short break from the platform for 24 hours, 48 hours, 1 week, or up to 6 weeks. During a time-out, login is disabled and promotional communications are paused.
For players who need a longer break: choose 1 month, 3 months, 6 months, or permanent self-exclusion. During exclusion, account access and marketing are fully suspended.
Receive on-screen notifications at regular intervals (every 30, 60, or 90 minutes) reminding you of your session duration and your net result, so you can make informed decisions.
The table below summarises the responsible gaming controls available to all jilivo players and how quickly each takes effect once requested.
| Tool | Options | Effect Time | Status |
|---|---|---|---|
| Daily Deposit Limit | Custom ৳ amount | Immediate (reduction) / 24 hrs (increase) | Available |
| Weekly Deposit Limit | Custom ৳ amount | Immediate (reduction) / 24 hrs (increase) | Available |
| Monthly Deposit Limit | Custom ৳ amount | Immediate (reduction) / 24 hrs (increase) | Available |
| Session Time Limit | 30 min – 8 hrs | Next session | Available |
| Reality Check Alert | Every 30 / 60 / 90 min | Current session | Available |
| Time-Out | 24 hrs / 48 hrs / 1 wk / 6 wks | Within 1 hour | Available |
| Self-Exclusion (short) | 1, 3, or 6 months | Within 1 hour | Available |
| Self-Exclusion (permanent) | No reinstatement | Within 1 hour | Available |
| Wager Limit | Custom ৳ per bet | Immediate | Available |
To activate any of the tools above, log in to your jilivo account and navigate to the Account Settings section, then select "Responsible Gaming". Alternatively, contact our support team via live chat at any time and a team member will apply the restriction to your account within one hour. Our support operates 24/7 in Bangladesh Standard Time.
Problem gambling can develop gradually. Recognising the early signs — in yourself or in someone you care about — is the first step towards getting the situation under control. If any of the following apply, we strongly encourage you to use jilivo's responsible gaming tools or contact our support team.
Spending more money on gambling than you planned or can afford, including using funds set aside for rent, food, or household expenses.
Chasing losses — continuing to play in an attempt to win back money you have already lost, often leading to even larger losses.
Gambling for longer than intended, or finding it difficult to stop once you have started a session.
Thinking about gambling excessively when not playing — planning the next session, calculating odds, or reliving past wins and losses.
Borrowing money from family members, friends, or financial institutions to fund gambling activity.
Hiding gambling activity or amounts spent from people close to you, or feeling the need to be secretive about the time you spend on gambling platforms.
Feeling irritable, anxious, or restless when trying to cut down or stop gambling, which may indicate a psychological dependency is developing.
Gambling as a way to escape stress, depression, loneliness, or other difficult feelings rather than for entertainment.
Neglecting work, studies, family responsibilities, or personal relationships because of time or money spent on gambling.
Recognising a problem is not a weakness — it is the first and most important step. jilivo's responsible gaming tools are available to all players at no cost and can be activated immediately. You do not need to wait until a situation becomes serious. If you are concerned, contact our support team now via live chat or email at [email protected] (plain text — not a clickable link). Our team will listen without judgment and help you choose the right tool for your situation.
Answer the following questions honestly. If you answer "yes" to two or more of them, we recommend speaking to our responsible gaming team or activating one of the account protection tools described on this page. This questionnaire is for your personal reflection only — your answers are not recorded or reviewed by jilivo.
In the past month, have you spent more on gambling than you originally intended before starting a session?
Have you ever continued playing in order to try to win back money that you lost in a previous session?
Has gambling ever caused you to feel anxious, stressed, or guilty — either during or after a session?
Have you used money that was intended for essential expenses such as rent, utilities, or food to fund gambling?
Has a family member, friend, or colleague ever expressed concern about how much time or money you spend on gambling?
Do you find it difficult to stop playing once you have started, even when you had planned to play for only a short time?
Have you ever borrowed money or sold belongings in order to have funds to gamble with?
What your answers mean: If you answered "yes" to two or more questions, it may indicate that your gambling habits are moving beyond casual entertainment. We encourage you to contact jilivo's support team, activate a deposit limit or time-out, or consider a self-exclusion period. There is no shame in asking for help — our team is trained to assist without judgment, any time of day or night.
Responsible gaming at jilivo is not a checkbox — it is an ongoing operational commitment. The timeline below describes the series of safeguards we have built into the player journey from the moment of registration through to every subsequent session. Our goal is to detect risk early and empower players to act before problems escalate.
jilivo serves players across Bangladesh — in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh — and we take our duty of care to every one of those players seriously. Gambling should be a source of entertainment and excitement, not financial hardship or emotional distress.
Every new jilivo account must pass an age verification check before it becomes active. Players are required to confirm they are 18 years of age or older. Full KYC documentation is required before the first withdrawal is processed. Accounts flagged as potentially belonging to a minor are suspended immediately pending investigation.
When a player makes their first deposit, jilivo displays a responsible gaming prompt encouraging them to set a deposit limit. Players can set this limit immediately during the deposit flow or skip it and set it later from their account settings. The prompt ensures every new player is aware of the tools available to them from day one.
jilivo's platform monitors session activity in real time. If a player's session exceeds their configured time limit, they are logged out automatically. Reality check notifications appear at the intervals the player has chosen. Our backend systems also flag accounts where betting patterns change significantly — for example, a sudden large increase in stake size — for a welfare review.
If a player experiences a significant losing run within a short period, jilivo may proactively reach out via in-platform message or email to check in on the player's wellbeing and remind them of the responsible gaming tools available on the platform. This outreach is conducted by trained support staff, not automated messages.
Any player can request a deposit limit, time-out, or self-exclusion at any time simply by contacting our support team via live chat. Restrictions are applied within one hour of request, regardless of the time of day or night in Bangladesh Standard Time. Players do not need to provide a reason for requesting a restriction.
For players who have completed a self-exclusion period and wish to return, jilivo requires the player to contact the support team directly. There is a mandatory 24-hour cooling-off period before reinstatement, during which the player receives information about the responsible gaming tools available to them. Permanent self-exclusions are never reversed.
If you are concerned about your gambling — or that of someone you know — please reach out to jilivo's responsible gaming support team. We are available 24 hours a day, 7 days a week, staffed in Bangladesh Standard Time. All conversations are treated with complete confidentiality. You do not need to be in crisis to reach out — our team is here whenever you have a question or concern.
The email address above is displayed as plain text only. Please contact us via live chat for the fastest response.
jilivo is built for players who want to enjoy gaming responsibly. Explore our full range of games and betting markets knowing that the tools to stay in control are always within reach.